Getting started
Get to know Ocean Secrets: make matches, complete level goals, and follow the story.
- What is Ocean Secrets?
- How do I play match-3 levels?
- What are level goals and moves?
- What happens when I run out of moves?
Ocean Secrets Help Center
How can we help? Search for an answer or browse the topics below.
Popular articles
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Power-ups
Make Rockets, Bombs, Fish, and Plasma Balls, then combine them to clear more of the board.
All 6 articles →
Boosters
Choose boosters before a level or use a Spade, Rake, Glove, Wave, or Bomb while you play.
All 7 articles →
Level elements
Learn how to break Ice, collect Pearls, uncover Ancient Masks, and help the Crab get home.
- How do I collect Gold on the board?
- How do I break Wooden Boxes?
- How do I clear Paper Boxes?
- How do I break Ice?
Lives and rewards
Find out how lives refill, what your rewards are for, and how Ancient Amphoras work.
- How do lives work?
- How do I earn and use gold?
- How do I earn and use energy?
- How do stars and ranks work?
Progress and settings
Save your progress, move to a new device, edit your profile, and adjust game settings.
- How do I save my progress?
- How do I move my progress to a new device?
- Which save should I choose?
- Can I play without an internet connection?
Purchases
Help with the Shop, pending payments, missing items, and refund requests.
- What's in the Shop?
- I paid for an item but didn't receive it
- Why is my purchase pending?
- My purchase was canceled. Was I charged?
Privacy and data
Read our policies, request a copy of your data, or ask us to delete your account.
- How do I delete my account and game data?
- Where can I read the Privacy Policy?
- Where can I read the Terms of Service?
- How do I request a copy of my data?
Troubleshooting
Find help with starting the game, connection issues, the Shop, and notifications, or contact support.
- The game won't start or asks for an update
- The game can't connect to the server
- I can't open the Shop
- Notifications aren't working
Still need help?
Write to us and we’ll get back to you. Please include your player ID: you’ll find it in your Profile, after ID: