How do I move my progress to a new device?

To move your progress, you’ll need the account linked to your game. Your new device must also support the same sign-in method.

Before you switch

Connect your old device to the internet and open Ocean Secrets to sync your latest progress. If you see a server connection error, resolve it first.
Open Save progress and check that your account is connected. On iPhone and iPad, you can use Sign in with Apple or Sign in with Google. On Android, use Sign in with Google.
Make a note of the account and sign-in method you use. Also save your player ID from Profile.

Keep the game on your old device until you’ve checked your progress on the new one.

On your new device

Install and open Ocean Secrets.
Open Save progress and sign in with the same account and sign-in method, if that method is supported on the new device.
If you’re asked to choose between two saves, compare them with the progress you expect to see. Select Version on the server only if it’s the save you want. If you’re unsure, stop and contact support.
To load that save, type Ok and select Confirm. This replaces the current game on the new device.
Check that your profile and progress are correct.

Moving from iPhone or iPad to Android

Sign in with Apple isn’t available on Android. If your game is linked only to Apple, email support@playniverse.com before deleting the game or resetting your old device. Include your player ID and tell us which devices you’re moving between. We’ll check the options available for your account.

Can’t find your progress?

Check the account and sign-in method you’re using. If the method isn’t available, your save doesn’t appear, or the level isn’t what you expected, don’t confirm a replacement. Contact support and include the player ID from your old device.