Troubleshooting
Find help with starting the game, connection issues, the Shop, and notifications, or contact support.
The game won't start or asks for an updateCheck whether you need an app update or an in-game download, and what to do if the game still won’t open.
The game can't connect to the serverCheck your connection or wait for server maintenance to finish so your progress can sync.
I can't open the ShopThe Shop needs an internet connection. Check your connection, reopen it, and try again later if the server is under maintenance.
Notifications aren't workingCheck notification settings both in Ocean Secrets and on your device.
How do I contact support?Use Contact us in the game or email support@playniverse.com. Include your player ID, game version, and device details.
Still need help?
Write to us and we’ll get back to you. Please include your player ID: you’ll find it in your Profile, after ID: