Which save should I choose?
When you sign in, the game may find a server save that differs from the one on your device. You’ll be asked which version you want to keep.
Comparing the saves
- Version on the device, labeled On your device, is the game saved on this device.
- Version on the server, labeled On the server, is the save associated with your account.
Each version shows a Level. The one currently loaded is marked Current. Use the Select button under the save you want to keep.
Loading the server save
If you choose the server version, you’ll see Load profile? Type Ok and select Confirm to load it. This replaces the current game on your device with the server save.
Not sure which one is yours?
Check that you’re signed in to the right account, then compare the levels with where you left off. If the levels are the same or you don’t recognize the saves, the level number alone isn’t enough to decide.
Don’t confirm a replacement yet. Email support@playniverse.com and include your player ID.
Didn’t find your answer? Contact support