How do I delete my account and game data?

To request deletion of your account and game data, email support@playniverse.com.

What to include

Use a subject such as Account deletion and include:

• Your player ID, shown after ID: in your Profile.
• The device you play on.
• A statement that you want to delete your account and its associated game data.

If you have more than one game account, tell us which one you want deleted. Support may ask for more information to identify the account and confirm that it belongs to you.

Before sending your request

If you’re having trouble signing in or finding your progress, describe that problem to support instead. You don’t need to delete your account to ask for help with it.

Uninstalling Ocean Secrets doesn’t send an account deletion request or delete your data from the server. Deleting a game account also doesn’t cancel or refund purchases made through the App Store or Google Play; those purchases are handled by Apple or Google.

Can’t open the game?

You can still email support@playniverse.com. Include your player ID if you have a record of it, and describe the account you want to delete.