I paid for an item but didn't receive it

After a successful purchase, the game displays You bought and adds your items. If your items haven’t appeared, try these steps.

1. Check your connection

The Shop and purchases need an internet connection. Connect your device, then open the game again.

2. Check whether the payment is pending

If the purchase is still awaiting confirmation, the app store hasn’t finished processing it. See Why is my purchase pending? for what to do next.

3. Check your purchase history

Open your purchase history in the App Store or Google Play using the account you paid with. Check whether the payment is complete, then close and reopen Ocean Secrets while connected to the internet. See whether your items have arrived.

Ocean Secrets currently sells only consumable items and doesn’t have a restore purchases button. See Can I restore purchases? for more information.

4. Contact support

If you’ve paid and your items are still missing, email support@playniverse.com with:

• Your player ID, shown after ID: in your Profile.
• The item you bought and the purchase date.
• The order number from your App Store or Google Play receipt.
• Your device model and the game’s Build version, found under About.

Please don’t buy the same item again while you’re waiting for help with the first order.