Can I restore purchases?

Ocean Secrets currently sells only consumable items: gold, lives, boosters, and bundles of game resources. Once you’ve used those resources, they aren’t granted again. There is no restore purchases button in the game.

What if I paid but never received my items?

Check the payment status in your App Store or Google Play purchase history, then reopen the game with an internet connection.

If the payment is complete and your items are still missing, email support@playniverse.com. Include your player ID, the item name, the purchase date, and the order number from your receipt.

For the full steps, see I paid for an item but didn’t receive it. Don’t place another order for the same item until you’ve checked what happened to the first one.

Moving to a new device?

You’ll need to move your game save using a linked account and a sign-in method supported on your new device. Moving your save doesn’t give you another copy of resources you’ve already used. Follow the instructions for moving your progress.