How do I request a refund?

Purchases in Ocean Secrets are processed by the App Store or Google Play. Submit your refund request through the store you used to pay.

App Store: iPhone and iPad

Go to Apple’s Report a Problem page and sign in with the Apple Account you used for the purchase. Find the order and follow the steps to request a refund.

Google Play: Android

Find the purchase in your Google Play order history and follow Google’s instructions to request a refund.

Is a paid item missing?

If you were charged but didn’t receive your items, we may be able to help resolve the delivery problem. Follow the steps in I paid for an item but didn’t receive it or email support@playniverse.com.