My purchase was canceled. Was I charged?
The game may show Purchase canceled if you close the payment window or the purchase doesn’t finish.
The message in the game doesn’t tell you everything about the payment’s status. Check your purchase history in the App Store or Google Play to see whether the order went through.
Trying again
Before placing another order:
- Check your internet connection.
- Make sure your payment method is set up in the App Store or Google Play.
- Confirm that the first order isn’t complete or still pending.
Once you’ve checked those details, you can return to the Shop and try again.
The order shows a charge, but I didn’t receive anything
Email support@playniverse.com with your player ID and the order number from your receipt. Don’t buy the same item again while you’re checking what happened to the first order.
Didn’t find your answer? Contact support